[Full Time] Switch Board Manager/ MH Acute Response Clinical Lead

An exciting opportunity has arisen for the post of Switchboard Manager/ MH Acute Response Clinical Lead (Band 7) to join our friendly and professional Integrated Acute Service. This post will help shape and drive how the Trust uses its Telecom Systems across the Acute Crisis pathway which will allow services to be delivered in an effective manner and also ensures that the organisation continues to communicate efficiently and adequately.

The post holder will be responsible for the management of a team of Switchboard Operators that work a 24/7 shift pattern, and all equipment/services relating to the day to day operational management of the department. It will also entail the distribution of staff to cover the receptionist duties. They will oversee the managerial responsibility of the Reception duties/role which sits within the role.

The post Holder will also be expected to provide clinical leadership within the following service, Street Triage Team, Mental Health Direct Team and Emotional Wellbeing Mental Health Services (out of Hours). The post holder will work to contribute to the effective operation and clinical running of the Integrated Service, by ensuring effective clinical delivery to service users experiencing any form of Mental Health Crisis and ensures that support is provided to junior clinicians.

The successful candidates will need to demonstrate some knowledge around the use of Telecom Systems. We are looking for a dynamic, proactive, enthusiastic and highly skilled professional who will form a key part of the leadership team within the service. The post holder will also play a lead role in ensuring that all matters related to the client’s journey are seamless and of a high standard.

Applicants will need to have a minimum of three years post-qualification clinical experience in mental health, where a degree of autonomous working is required. They should be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively. Applicants will need to demonstrate well developed leadership and interpersonal skills especially when handling conflict and crisis, and should have the appropriate skills to demonstrate a good risk management.

The service operates 24hr / week, 7 days / week and has very close links with the inpatient wards, Crisis Teams and Community teams ensuring that NELFT provides an accessible service for clients in need of mental health support within the borough of Barking, Havering, Redbridge and Waltham Forest.

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).



The main responsibilities of the post:

  • Providing clinical/management leadership in regards to the day-to-day running of the service
  • Participating and making sound clinical decisions pertaining to trust communication system and client support
  • Effectively supervise a multidisciplinary team of staff members (Band 4-6) to ensure the service meets it targets and obligation to client’s care.
  • Work closely with inpatient services, Crisis teams and community teams to whole systems working for all our clients
  • Working and acting as a key member of the multi-disciplinary teams, supporting each service user in achievement of planned outcomes.

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £3,553 to a maximum of £4,528).

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