[Full Time] Room Attendant/Housekeeping

Room Attendant/Housekeeping
Full Time

at
Holiday Inn Express Stratford
in London E15
(Published at 14-06-2018)

One year experience in similar role, 30hrs per week on shift basis.

Skills: Excellent Customer Service

Good attention to detail with good housekeeping skills

Able to work unsupervised to a high standard and able to use their own initiative.

Must be flexible

  • Clean and maintain guest rooms, guest corridors linen rooms and cupboards maintaining the hotel cleanliness standards.
  • Replenish guest supplies
  • Maintain stock levels
  • Report damage or malfunction to your line manager
  • Maintain a daily room checklist
  • Report and submit lost and found articles as stipulated by hotel procedures
  • Report suspicious and unusual behavior to a hotel manager
  • Carry out linen porter and public area cleaning duties when required
  • Be attentive to guests
  • Accurately and promptly fulfil guests requests in a pleasant manner Understand and anticipate guest’s needs
  • Carry out linen porter and public area cleaning duties when required

*

  • Know your hotel and area so you can help guests with questions
  • Demonstrate a service attitude that exceeds guests and management expectations
  • Take appropriate action to resolve guest complaints by adopting the one contact resolution policy
  • Know your brand and company so you can confidently converse to guests regarding it
  • Appreciate that your work colleagues need to be treated with the same respect as our customers

Job Type: Full-time

Salary: £7.00 to £7.85 /hour

Experience:


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