Care Line Advisor
(Published at 14-06-2018)
HC-One Careline is a front line role based in the central support office in Darlington.
We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission. Along with the help we provide to families we work alongside our homes, to ensure enquiries are updated correctly and efficiently. We are currently looking for a professional, empathetic and caring individual to answer enquiries from relatives, professionals and other care home stakeholders.
The role will involve taking incoming calls from families searching for care, responding to web enquiries and ensuring they are followed up in accordance with HC-One guidelines and timescales.
You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately. You will need basic IT skills and a willingness to learn. You will also be flexible with working hours as the role will involve some evenings (up to 8pm) and weekends.
Ideally you will have previous experience working within a customer service environment and have some knowledge or personal experience of placing a loved one in care, however full training will be provided for the right person.
If you are looking for a new role, working with a company founded on the principles of accountability, involvement and partnership, please apply now.
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